- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack w/Predictive Detection Alerts/Preferred Access - Post Warranty
- Marketing Information
Avoid disruption with our fastest support, including AI-powered, predictive issue alerts, preferred access to expert remote support and onsite repair.
Mitigate downtime with our fastest response time
Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
Preferred access to parts and HP service experts
Fast pass to support. Request a support expert call you back during regular business hours, engage in after-hours chat, as well as benefit from parts, queue and Field service prioritization.
Quickly resolve device issues for users
Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
- Product Type
- Warranty
- Service Information
- Service Main Type
- Maintenance
- Service Characteristic
- Parts & Labor
- Provided Support
- Predictive Detection Alert
- Preferred Access
- Predictive Support
- Predictive AI-powered Insights & Proactive Support
- End User Alerts & Automated IT Ticketing
- Remote Problem Diagnosis & Support
- Replacement
- Repair
- Parts Replacement
- AI-powered Insights
- Service Response Time
- Next Business Day - Repair
- Service Location
- On-site
- Service Duration
- 2 Year
- Product Supported
Laptops and Hybrids:
- HP Elite 6 G2i 14 inch Chromebook Plus
- HP EliteBook 6 G1a 14 inch Notebook AI PC
- HP EliteBook 6 G1a 14 inch Notebook Next Gen AI PC
- HP EliteBook 6 G1a 16 inch Notebook AI PC
- HP EliteBook 6 G1ah 14 inch Notebook PC
- HP EliteBook 6 G1i 13 inch Notebook AI PC
- HP EliteBook 6 G1i 14 inch Notebook AI PC
- HP EliteBook 6 G1i 16 inch Notebook AI PC
- HP EliteBook 6 G1iR 14 inch Notebook PC
- HP EliteBook 6 G1q 14 inch Notebook Next Gen AI PC
- HP EliteBook 6 G2a 14 inch Notebook AI PC
- HP EliteBook 6 G2a 14 inch Notebook Next Gen AI PC
- HP EliteBook 6 G2a 14 inch Notebook Thin Client
- HP EliteBook 6 G2a 16 inch Notebook AI PC
- HP EliteBook 6 G2a 16 inch Notebook Next Gen AI PC
- HP EliteBook 6 G2a 16 inch Notebook Thin Client
- HP EliteBook 6 G2ah 14 inch Notebook PC
- HP EliteBook 6 G2ah 16 inch Notebook PC
- HP EliteBook 6 G2i 14 inch Notebook Next Gen AI PC
- HP EliteBook 6 G2i 16 inch Notebook Next Gen AI PC
- HP EliteBook 6 G2iR 14 inch Notebook Next Gen AI PC
- HP EliteBook 6 G2q 14 inch Notebook Next Gen AI PC
- HP EliteBook 630 13.3 inch G11 Notebook PC
- HP EliteBook 635 Aero 13.3 inch G11 Notebook PC
- HP EliteBook 640 14 inch G10 Notebook PC
- HP EliteBook 640 14 inch G11 Notebook PC